Damaged delivery claim letter
File a clean claim when your package arrived broken, with date-stamped photos, a clear timeline, and a private share link the retailer or carrier can verify.
Especially helpful for fragile electronics, glassware, furniture, or anything where the carrier insists on documentation before issuing a refund.
Build your letter
Answer a few questions and we'll draft a tone-matched letter for free.
The warranty generator already supports refund, replacement, and repair outcomes — you can use it today and adapt the letter to your situation.
Example output
Every packet includes a generated letter like this one.
To the Acme Shipping claims team, I am writing to formally file a damaged delivery claim for tracking number 1Z999AA10123456784, delivered on 2025-10-04. The package was visibly crushed on arrival. Inside, the product (a 24" monitor) had a cracked screen and a bent corner. I have included date-stamped photos taken within minutes of delivery, the original shipping label, and the order receipt. Per your published damage policy, please confirm next steps for a return pickup and full refund (or replacement) within 10 business days. I am keeping the packaging and the damaged item until this is resolved. Thank you, Sam Rodriguez
What evidence to include
Stronger evidence wins more claims. We'll embed each item inline in the PDF.
- Photos of the damaged box exterior — multiple angles, with shipping label readable
- Photos of the damaged item itself, taken within hours of delivery
- Tracking page screenshot showing delivery date and carrier
- Original order receipt or invoice (PDF or screenshot)
- Any chat / email confirming the order shipped (helps prove pre-shipment condition)
Frequently asked questions
Quick answers to the most common questions.
Other generators
Use the right generator for your situation — they all build on the same proof packet.