Refund request letter generator
Recover money for products that arrived broken, never showed up, or didn't match the listing — with a clean letter, an evidence index, and a private share link.
Best for online orders where you've already asked for a refund and got nowhere, or where the merchant's support team keeps looping you.
Build your letter
Answer a few questions and we'll draft a tone-matched letter for free.
The warranty generator already supports refund, replacement, and repair outcomes — you can use it today and adapt the letter to your situation.
Example output
Every packet includes a generated letter like this one.
To the Acme Refunds team, I am writing to formally request a full refund of $124.00 for order #A82014, placed on 2025-09-12. The item arrived in a damaged box, and the product itself was non-functional out of the packaging. Despite contacting support twice (2025-09-15 and 2025-09-22), I have not received a replacement or a refund. I have included photos of the damaged packaging, the defective unit, and the original receipt as evidence. Please confirm the refund and a return label within 14 business days, or I will dispute the charge with my card issuer. Thank you, Jordan Patel
What evidence to include
Stronger evidence wins more claims. We'll embed each item inline in the PDF.
- Order confirmation email or PDF (with order number and amount)
- Photos of the issue — damaged packaging, defective unit, missing parts
- Screenshots of every prior chat / email with the seller
- Tracking page screenshot (especially for never-arrived claims)
- Bank or card statement showing the original charge
Frequently asked questions
Quick answers to the most common questions.
Other generators
Use the right generator for your situation — they all build on the same proof packet.